Refund policy

Hassle Free Return Policy

Customer satisfaction is of the utmost importance to us and we offer a 100% Satisfaction Guarantee on all our products. If for any reason you are not satisfied with your purchase, return it within 30 days of receipt of your product and we will gladly exchange, credit or refund the cost of the item, excluding shipping fees.

For quick and painless returns, contact us via email at sales@barbecueandgrills.com or by telephone at (888) 447-4662 within the 30-day return period. Please provide us with your Barbecue and Grills order number or, if you do not have your order number, please include your name, address and phone number along with the name and product number of the item you wish to return. One of our friendly customer service representatives will need to provide you with an RMA (Return Merchandise Authorization) number.

To be eligible for a return, the item(s) you wish to return must be in new and resellable condition. Items that have been removed from their original packaging do not qualify as new and resellable. Custom-made products do not qualify for return. Please note that you pay shipping costs on all returns. Barbecue and Grills is not responsible for packages that are lost or damaged so please consider insuring your packages with the return shipping service of your choice.

Upon approval of your return, you can either exchange your product for something of equal or greater value or opt to receive a refund less the shipping fees.

Refunds will be issued in the form of a credit to your credit card, if you paid by credit card; a Paypal credit if you paid via Paypal or via check, if you paid by check. Refunds provided by check will be issued within 30 days. If you are returning an item that was originally purchased with a gift certificate, you will receive an in-store credit as your refund.

CHANGING OR CANCELING AN ORDER

Requests for changing or canceling your order may be made via telephone by calling (888) 447-4662 or via email to sales@barbecueandgrills.com .

We will make every attempt to fulfill your request to change or cancel your order; however, we cannot guarantee changes or cancellations if made after 1 p.m. PST on the day that you place the order. Some Barbecue and Grills items are shipped directly from the manufacturer, and to ensure prompt delivery, your order is transmitted to the manufacturer as soon as possible. Therefore, it is not always possible to change or stop a shipment after an order has been placed.

If you are unsatisfied with an item you have purchased and wish to exchange it for another Barbecue and Grills item, please see our Hassle Free Return Policy.

EXCHANGING OR RETURNING A DAMAGED ITEM

Please inspect your order immediately upon arrival. Do not dispose of any packaging materials or the box until you have thoroughly inspected your order and are satisfied with the product you have received. If your product was shipped to you via Truck Freight Service, please see our Freight Inspection Guidelines Section.

In the case of shipping damage on a small parcel carrier (United States Postal Service, UPS or FEDEX) you must notify us within 10 days of receipt of the item to be eligible for a refund, exchange or replacement.

If an item appears to be damaged due to reasons other than shipping, please contact us within 10 days of receipt at (888) 447-4662 to make replacement arrangements. At this time, we will determine whether to send a replacement part or a full replacement of the entire item. We may also issue a “Call Tag” for UPS to pick up the damaged part or item at no charge and send you a replacement part or item (also at no charge).

If an item is received damaged, you have the option of exchanging the item or receiving a refund minus any shipping fees.